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Frequently Asked Questions

General FAQs

COMPANY
Are you a manufacturer?

Yes, we are Shenzhen AOJ Health Technology Co., Ltd. Headquartered in Shenzhen, AOJ Health specializes in supply chain services for medical devices. Its services cover R&D, registration and certification, manufacturing, warehousing, logistics, and more. Currently, AOJ Health serves over 60 countries and regions worldwide.

What certifications and honors has the company obtained?

AOJ Health has obtained certifications including 510K, NMPA, ISO13485, CE, BSCI, ROHS, REACH, FSC, and FCC. AOJ Health has also received international recognition such as the iF Design Award, Good Design Award, and Red Dot Design Award.

What are your advantages?

1) OEM/ODM Customization: We have our own R&D department and production line, with strong OEM/ODM customization capabilities.
2) Fast Delivery: Through industry data analysis and forecasting, we have established strategic partnerships with core component suppliers and built our own automated injection molding workshop, enabling product delivery within 3-15 days.
3) Mass Production: 2 GMP production workshops and 10 automated production lines for flexible production scheduling. Maximum monthly production capacity of 500,000 units.

How is the quality of your factory?

A strong and complete quality engineering team covering DQE, SQE, PQE, IQC, IPQC, OQC, FQC, and QC, operating strictly in accordance with international quality control standards such as ISO13485 and QSR820, to ensure the reliability, stability, and safety of all factory products.

PAYMENT & WARRANTY
What are the payment terms?

We accept T/T, 30% deposit and 70% balance before shipment.

How long is your warranty period?

Depending on the product, our warranty period is 1-2 years.

SHIPPING
How about the delivery time?

Depending on your order quantity, it usually takes about 3-20 days.

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For assistance with your orders, account, or any technical issues, our customer support team is here to help